Do you thrive on finding the "why" behind technical issues and ensuring systems run perfectly in the field? Are you looking for a role where your technical skills contribute to global security and trust?

Join Speed Identity as our Technical Support Engineer and become a vital part of our mission to build biometric solutions for a safer world.

About Speed Identity

At Speed Identity, we build tomorrow's biometric security solutions. From live enrollment systems used by governments around the world to high-performance data capture with uncompromising quality, we're committed to making identity secure, efficient, and accessible.

Our technology is made in Sweden, meets world-class standards, and serves mission-critical applications globally across 90 countries.

The Assignment

As a Technical Support Engineer at Speed Identity, you will be at the heart of keeping our biometric systems reliable and secure in the field. This role combines deep technical analysis with hands-on engineering tasks, from troubleshooting complex issues to supporting deployments and upgrades.

You'll be a vital link between the customer and the development team, driving technical excellence through systematic troubleshooting, log analysis, and proactive maintenance.

Your responsibilities include:

• Troubleshoot and diagnose hardware, firmware, and system-level issues using logs and sensor data to find root causes.

• Execute system deployments, configuration updates, and controlled software/hardware upgrades.

• Collaborate closely with Systems Support Engineers and Developers on complex problem resolution.

• Reproduce customer-reported issues and provide validated fixes or workarounds.

• Document technical findings, RCA (Root Cause Analysis) reports, and corrective actions.

• Support customer activities, including acceptance testing, pilot installations, and rollouts.

• Monitor system health and proactively recommend maintenance or improvements.

• Train and feedback: Support frontline staff and provide insights to our Product and Engineering teams.

Required skills and competencies

We are looking for a candidate with a strong technical interest and a "can-do" attitude. To succeed in the role, we see that you have:

• Technical experience: Hands-on experience from a technical field (e.g., service technician, IT support, electronics, or similar) and experience troubleshooting hardware/electromechanical equipment.

• Software interest: Comfort working with firmware and software, ideally within Windows environments (Linux is meriting).

• Customer mindset: A service-oriented approach and experience working directly with clients.

• Analytical skills: Excellent problem-solving abilities and a structured way of working.

• Language: Proficiency in both English and Swedish.

• Driver’s License (B): Required for occasional travel.

• Education: Higher education in a technical field is meriting.

To succeed in the role...

We believe you are a curious, hands-on problem solver who enjoys getting to the bottom of technical issues. You take ownership, stay calm under pressure, and are motivated by becoming a long-term product expert. Because we work with mission-critical systems, your integrity and attention to detail are key.

Practical information

• Start: ASAP, with regard to notice period.

• Reports to: Service & Support Manager.

• Team: You will be part of the service team and report to the Service Manager.

• Location: Stockholm.

In this recruitment, Speed Identity collaborates with Winona. For questions, please contact: Sandra Isojärvi – sandra.isojarvi@winonagroup.com Amanda Eneberg – amanda.eneberg@winonagroup.com

Our selection process is continuous, and the advert may close before the recruitment process is completed.